We recently purchased our first caravan from your Highbridge Centre and I felt compelled to let you know how impressed we were by the experience.
We live in Cardiff and initially visited some local caravan centres and could not find anything suitable. I discussed this with my cousin and he had no hesitation in recommending your company as he had recently purchased a caravan from you. I first visited Highbridge 3 weeks ago and after looking at a few caravans I asked for some advice and was immediately approached by Eddie Powell. On explaining to Eddie that we were new to caravanning the first question was to find out what vehicle we were intending to tow with, to ensure that the weight ratio to the caravan we chose was correct, something I had not been asked at the caravan centres we visited in South Wales. Eddie then proceeded to show us round 2 of the caravans we were intending on purchasing and he was very informative, friendly and unhurried so we were immediately a lot wiser as to what we should decide upon for our new investment. Once we made our decision we agreed terms with Eddie and agreed to collect the caravan 2 weeks later after it had been checked and serviced.
We arrived at Highbridge on Friday 8th June at an appointed time to collect the caravan and were greeted by Handover Paul (Harrison). Paul was also very informative, friendly and unhurried, in fact he gave us a thorough demonstration on how to use and enjoy the caravan and this process took 2 hours which was surprising but for our benefit was necessary. We then took the caravan up to the main area to collect some equipment which Eddie had agreed to supply us with and we were assisted by Kevin Stokes who dealt with us in the same way as his colleagues. Kevin gave us many tips on how to use and look after our caravan and equipment which I am am sure will help us in the future. One of your other members of staff noticed I was struggling to fix the towing mirrors to my car and immediately helped to apply them.
In particular Eddie, Paul and Kevin were outstanding and went out of their way to assist us but every one of your staff we met at Highbridge were only too willing to assist us in a friendly and informative way and they are a credit to you and your company.
I only wish your company had a branch in South Wales as you are miles in front of the competitors here.
We will not hesitate to recommend you in the future.
Hi, Just wanted to give our Thanks to Lynn today. There was a mix up with the type of service that we had booked for our MoHo. Lynn took ownership and got it sorted for us efficiently and professionally. She is a lovely, friendly lady and a credit to Highbridge. We have always been impressed with our dealings with Highbridge and certainly wouldnât look at using any other dealer in the future. Kind regards Elizabeth and Dai Edwards
Thank you so much for the excellent service we received when we recently bought our Bailey Ranger GT. From buying, to the handover you were all nothing but professional. We think any company looking to improve their customer service skills should visit Highbridge Caravans.
Merry Christmas, from Nigel + Lauren Day
ust a quick note to thank you for yet another example of excellent after sales service. Your engineer called me this morning as expected and explained how to reset the electric water heater. All is now working again perfectly and we will be off on our travels again shortly. No additional work needed when we come for the habitation service in 2019. Please pass on my thanks. Colin
This is just a quick note to state how satisfied we are at the terrific service provided by the staff in the department, always go out of their way to be helpfull and friendly.
Many thanks Stuart Wigmore
Dear Alistair, You will not be surprised to hear that the Clubman climbed the hill outside our house with alacrity and no problems with grounding. I just wish I had known about the Powertouch Evolution before! Many thanks to you, Rebecca, Andy and Mike for excellent advice and assistance during the handover and particularly for providing a caravan with mover to demonstrate the hill climbing properties. I am very grateful to you all. It is good to see Highbridge Devon raising its standards to match its big brother in Somerset and I wish you all the best in achieving this. Kind regards, Michael Chamberlain.
Dear Ashley & team, Just a note to say a massive thank you for pulling out all of the stops so that we were able to pick up our new Caravan on Friday 16th November. Your service in all departments was second to none. Over the years we have dealt with many inefficient Caravan dealerships, so it was nice to receive good efficient and reliable service. We are delighted with the new van and hopefully can enjoy it for a few more years to come. All our best wishes and thanks once again, Ken & Hilary Lee
I cannot praise all of the staff at Highbridge Caravans enough. Mike in the sales team was superb and found us the van that absolutely meets all our needs. Nothing was too much trouble.
We collected the van today and were shown in detail how it all worked. The service team were incredibly helpful even sorting out our tow hitch.
All our vans will be purchased from Highbridge, all the staff are so helpful from sales, service and shop. Thay are all a credit to the company. Thank you all so much.
John and Georgie
Good afternoon ! Please convey our thanks to Rebecca and the team at Highbridge Devon for the excellent service afforded us when our caravan sink was replaced under warranty recently. Best regards: Peter Edney
Earlier this week, we collected our new Coachman Pastiche from you. Although I will be writing an online review, I thought it would be good to also send you a "proper" letter.
The service we received from Nathan when we were arranging the part exchange was........ exemplary. So, too, was the organisation of the pick-up and transfer of all the stuff from our old caravan to the new one. Your staff could not have been more helpful, with a special mention of Tony who explained the finer details of the new van and went the extra mile.
All in all, a great experience and many thanks to all those involved.