We recently purchased our first caravan from your Highbridge Centre and I felt compelled to let you know how impressed we were by the experience.
We live in Cardiff and initially visited some local caravan centres and could not find anything suitable. I discussed this with my cousin and he had no hesitation in recommending your company as he had recently purchased a caravan from you. I first visited Highbridge 3 weeks ago and after looking at a few caravans I asked for some advice and was immediately approached by Eddie Powell. On explaining to Eddie that we were new to caravanning the first question was to find out what vehicle we were intending to tow with, to ensure that the weight ratio to the caravan we chose was correct, something I had not been asked at the caravan centres we visited in South Wales. Eddie then proceeded to show us round 2 of the caravans we were intending on purchasing and he was very informative, friendly and unhurried so we were immediately a lot wiser as to what we should decide upon for our new investment. Once we made our decision we agreed terms with Eddie and agreed to collect the caravan 2 weeks later after it had been checked and serviced.
We arrived at Highbridge on Friday 8th June at an appointed time to collect the caravan and were greeted by Handover Paul (Harrison). Paul was also very informative, friendly and unhurried, in fact he gave us a thorough demonstration on how to use and enjoy the caravan and this process took 2 hours which was surprising but for our benefit was necessary. We then took the caravan up to the main area to collect some equipment which Eddie had agreed to supply us with and we were assisted by Kevin Stokes who dealt with us in the same way as his colleagues. Kevin gave us many tips on how to use and look after our caravan and equipment which I am am sure will help us in the future. One of your other members of staff noticed I was struggling to fix the towing mirrors to my car and immediately helped to apply them.
In particular Eddie, Paul and Kevin were outstanding and went out of their way to assist us but every one of your staff we met at Highbridge were only too willing to assist us in a friendly and informative way and they are a credit to you and your company.
I only wish your company had a branch in South Wales as you are miles in front of the competitors here.
We will not hesitate to recommend you in the future.
I am very impressed with the after sales service on our caravan, particularly as this is a very busy time of year. Thanks to Martin at the Highbridge site for sorting out our problems with the Motormover
Hi Dave, Andy Parry here want to say a massive thank you to all the staff at Highbridge Caravans for making the purchase of our first folding camper an easy and enjoyable experience. And thanks to mike for his demonstration and understanding
Dear Highbridge. I attended your Devon branch today, for, them to rectify a couple of problems I had with the van I purchased from you. I made contact with Ben, who had me booked in, and went through the problems with me. These were rectified quickly and efficiently by the mechanics, so this is just a thank you note really to who it may concern. One happy customer Regards John Rolfe
Just a quick message of praise for Ben who works in the Service Section of the Devon branch. We arranged to meet with him today so that he could explain how we should deal with some issues we have been having with the gas system on our Hymer Duo Mobile, a vehicle that we bought from the Somerset branch last October. Ben was polite, patient and clear with his explanations of how to deal with all of our concerns. We left the site feeling very happy that we have an extension of the Highbridge company, now here in Devon, much closer to our home in Plymouth.
Mr and Mrs Pearson
We travelled from Surrey to pick up our used Folding Camper. David gave us a demonstration how to put the Camper up and gave us lots of helpful information about our purchase. We are very happy with the Folding Camper and very pleased with the service and support we received from Highbridge. We would certainly recommend them. Thanks again David and Highbridge team.
Dear Sir / Madam, would you please pass on our sincere thanks to Jason, who came to our home and repaired our water system in our caravan, nothing was too much trouble for him and he carried out his duties in a very competent and professional way. He is a credit to your company, as is everyone there that helped in organizing the repair. Many thanks to you all. Regards, Richard & Sally Green.
Hi, Just wanted to give our Thanks to Lynn today. There was a mix up with the type of service that we had booked for our MoHo. Lynn took ownership and got it sorted for us efficiently and professionally. She is a lovely, friendly lady and a credit to Highbridge. We have always been impressed with our dealings with Highbridge and certainly wouldnât look at using any other dealer in the future. Kind regards Elizabeth and Dai Edwards
Thank you so much for the excellent service we received when we recently bought our Bailey Ranger GT. From buying, to the handover you were all nothing but professional. We think any company looking to improve their customer service skills should visit Highbridge Caravans.
Merry Christmas, from Nigel + Lauren Day
ust a quick note to thank you for yet another example of excellent after sales service. Your engineer called me this morning as expected and explained how to reset the electric water heater. All is now working again perfectly and we will be off on our travels again shortly. No additional work needed when we come for the habitation service in 2019. Please pass on my thanks. Colin
This is just a quick note to state how satisfied we are at the terrific service provided by the staff in the department, always go out of their way to be helpfull and friendly.
Many thanks Stuart Wigmore