We are writing to express our satisfaction with the service we have recently received at Highbridge. We purchased a Rapido 9048df motorhome from you and took delivery on 27th May. We found all of the staff, in reception, sales office, shops and service bays, to be helpful, friendly, efficient and most welcoming. We were particularly impressed with Phil and Hannah in Service because they were absolutely excellent in every respect. We will have no hesitation in recommending Highbridge to family and friends for future sales, purchases and servicing.
Thank you all very much indeed. You made our dealings with you a most pleasant experience.
It was so nice to meet Liz from aftersales today and at long last to be able to put a face to a name and e-mail, could you also thank Tracey for her time and fantastic advice, it shows me & my wife that at long last we have found a dealer who goes that extra mile to help new and old customers to receive a top rate service. Thank you again for everything and we hope to be able to spend many happy years with Highbridge Caravans with our present Caravan and also our next new Caravan that we will be buying from your dealership.
We recently purchased our first motorhome and everyone from the sales team, receptionists, shop staff, handover team and the man who insisted on carrying our gas bottle to van & fitted it were aLL polite, knowledgeable, courteous, humorous and above all made us feel happy and at ease. We will most definitely be recommending them to anyone looking to buy or upgrade or even need a part for their holiday home either motorhome, camping or caravan. We will most certainly be going back. All bases were covered in their service, couldn't fault them. A definite family team.
Just a short note of thanks for the good service we received from yourselves. Being quite new to caravanning, we were grateful for the guidance you provided in our purchase.
My wife and I took delivery of our new Coachman VIP 520/4 earlier today and we would just like to say a big thank you to all who were involved.
About two weeks ago we looked around your new vans, settled on the one we wanted and approached the sales office where we were greeted by the receptionist who made us feel very welcome, she arranged for a salesman to see us and got us a cup of coffee whilst we were waiting. James arrived and took us into an office where we negotiated and agreed a deal that we were very happy with. James was a pleasure to deal with and his added humour made us feel very comfortable.
When we arrived on collection day we were greeted by a pleasnt young man whose name we didn't get, he went off to find out if the van was ready whilst the receptionist (a different one today) made sure we were okay.
Shortly after, we were on our way down to see Andrew who showed us all around the van and with the greatest of patience put right all the little niggles we found.
The whole experience was first class and we can't thank you enough for making it so easy. All of the staff there are great so credit to everyone. We will have no hesitation in recommending Highbridge Caravans to anyone we know is looking to buy.
As first time buyers, we recently purchased a used motorhome Highbridge Caravan Centre. We were investing a lot of hard earned cash and I just want everyone to know that the experience from start to finish has been amazing. The staff in the office when you are waiting on a cold rainy day to the team in the shop are all helpful and friendly - making you feel like individual customers and that whatever you are spending with them - you are important to them. In particular, the salesman - Lee - if he did not know an answer himself he always made sure there was someone on hand to get us the information. He always called back promptly and was very conscientious when showing us around the And we struck lucky - we are thrilled with our purchase. Finally, on the day of pick up - we spent a very useful hour with Phil who explained everything there was to know about the motorhome we had purchased - we were novices and didn't know anything, but Phil was happy to go into all the detail we needed and gave us the confidence to take to the road with our new purchase. A huge thank you to everyone at Highbridge Caravan Centre - especially Lee and Phil.